CALL FROM 9:00 AM TO 8:00 PM (ETD)

James Wilson

James Wilson

August 17, 2023. 8 Mins read

How To Close My Comcast Xfinity Account?

If you've been pondering the question, "How to cancel Xfinity Internet?" you're not alone. Many customers find themselves in this very situation. Whether it's due to a move, a switch to another provider, or dissatisfaction with the service, the need to cancel your Xfinity service is a common experience. In this guide, we'll walk you through the steps necessary to <a href="">cancel Xfinity Internet</a>, ensuring the process is as smooth and hassle-free as possible.

Table Of Contents

  1. Understanding Your Decision
  2. Evaluating Alternatives Before Closing
  3. Preparing for the Account Closure
  4. Initiating the Account Closure Process
  5. Returning Equipment and Settling Payments
  6. Confirming the Account Closure
  7. Take Away Notes
  8. FAQs

Understanding Your Decision

There could be numerous reasons you might want to cancel Xfinity service. You may be moving to a new location where Comcast Xfinity is unavailable. Or you've found a better deal with another provider that offers more value for your money. You might be dissatisfied with the quality of the Comcast Xfinity service, experiencing frequent disruptions or slow internet speeds. Or your needs might have changed – maybe you don't need as many channels, or you've decided to switch to streaming services. Whatever your reasons, it's essential to be clear about them as they will guide your next steps in the cancellation process.

Evaluating Alternatives Before Closing

Before you go ahead and cancel Xfinity internet service, it's wise to evaluate all available alternatives.

Comparing Service Quality, Pricing, and Features of Other Providers

Start by comparing the service quality, pricing, and features of other internet service providers in your area. Take note of their internet speeds, stability, customer service reputation, and additional perks such as free Wi-Fi hotspots or no data caps. A thorough comparison will be helpful for you to make an informed decision, as you may find a provider that offers the same or better service for a lower price.

Exploring Bundle Options

You may also explore bundle options. Some providers offer discounted rates when you bundle your internet, cable, and phone services. This could result in significant cost savings without compromising on the quality of service.

Contacting Comcast Xfinity's Customer Service

Lastly, consider reaching out to Comcast Xfinity's customer service. If your decision to cancel&nbsp;<a href="">Xfinity internet</a> is due to a specific issue, they might be able to offer a solution. For instance, if your issue concerns cost, they could offer a promotional rate or suggest a less expensive package. If it's service quality you're concerned with, they could troubleshoot your issue or even upgrade your equipment.

By evaluating these alternatives, you can ensure that canceling your Xfinity service is the best decision to suit your needs.

Preparing For The Account Closure

Before you proceed with your Xfinity service cancellation, there are a few preparations you need to make:

Reviewing Your Contract and Terms

First, take a moment to review your contract and terms of service carefully. Some Comcast Xfinity packages have a minimum time, which might entail an early termination fee if not completed. Understand what your contract states about cancellation and its consequences. This will help you be prepared for any fees or charges that might apply upon cancellation.

Gathering Necessary Information

Next, gather all the necessary information about how to cancel Xfinity internet service. This typically includes your account number, the phone number on your account, your social security number (last four digits), and the address where the service is currently installed. Having this information at hand will make the cancellation process much easier.

Contacting Comcast Xfinity Customer Service

When you're ready to cancel, contact Comcast Xfinity's customer service. The best way to do this is by phone. Their customer service agents can guide you through the cancellation process. Be prepared for the representative to ask why you will cancel Xfinity Internet and possibly offer solutions to keep you as a customer.

Following these preparatory steps can ensure a smoother cancellation process with less hassle. Remember, while canceling your Xfinity service might seem daunting, being prepared will make it a much more manageable task.

Initiating The Account Closure Process

Once you've evaluated your options and decided to cancel Xfinity internet service, you can initiate the account closure process in a few different ways.

Online Account Closure

You can cancel Xfinity internet service online by visiting Comcast's "Xfinity Cancel Service" webpage. You'll need to sign in with your Xfinity username and password. Follow the prompts to cancel services. Remember that you may be asked to provide a reason for your cancellation. After finalizing your cancellation online, you should receive a confirmation email detailing the next steps.

Phone Account Closure

Another option is to cancel Xfinity internet service over the phone. What you will have to do is to call the customer service number of Comcast Xfinity. Before you call, ensure you have your account details on hand. Be prepared for potential hold times, and remember that the representative may try to persuade you to stay.

In-Person Account Closure

Finally, you can cancel your service in person at a local Xfinity store. Be sure to bring your account information with you. This is a good option if you want to return equipment simultaneously. Business hours vary by location, so checking before you go is best.

You can choose the most convenient method by exploring these different avenues for cancellation. Whichever way you choose, remember that persistence and preparation are key to successfully canceling your Comcast Xfinity service.

Returning Equipment And Settling Payments

After canceling your Xfinity services, you'll need to take a couple of final steps to close your account completely. These involve returning any rented equipment and settling any outstanding payments.

Returning Rented Equipment

Comcast Xfinity might require returning any equipment rented during your contract term. This could include modems, cable boxes, remotes, and more. You can return this equipment by shipping it to Comcast, dropping it off at a local Xfinity store, or using a prepaid UPS shipping label. Ensure you get a receipt or tracking number for your returned equipment as proof of your return.

Settling Outstanding Payments

Don't forget to settle any outstanding payments on your Xfinity account. Check your final bill for any charges incurred during your last billing cycle or any unpaid balance. Comcast may also charge you for any unreturned equipment or early termination fees. Ensure you pay off any outstanding balance to avoid collection activities or negative reports to credit bureaus.

By returning rented equipment and settling all outstanding payments, you can ensure a complete and hassle-free closure of your Comcast Xfinity account. Remember, keeping a record of all interactions and transactions for future reference is always a good idea.

Confirming The Account Closure

Once you've completed the necessary steps to cancel Xfinity internet service, ensuring that your account's closure is officially confirmed and that all services are disconnected is vital.

Retaining Proof of Closure

First and foremost, ask for a written confirmation of your account closure from Comcast Xfinity. This could be an email or a letter saying that your account has been closed and all services have been disconnected. Keep this documentation in a safe place. It serves as proof of cancellation; you might need it if there are any disputes regarding your account closure.

Verifying Disconnection of Services

Additionally, confirm that all Xfinity services are indeed disconnected. You can do this by checking your devices to ensure no active internet, cable, or phone service. If services are still active after you've received confirmation of your account closure, contact Xfinity customer service immediately to rectify the situation.

By diligently confirming the closure of your account and verifying the disconnection of services, you can rest assured that you've successfully canceled your Xfinity service. Remember, it's better to be thorough now than deal with unexpected issues or charges later.

Take Away Notes

Canceling your Xfinity service can be a process, but it's certainly doable with the proper preparation. Whether you cancel online, over the phone, or in person, having your account information ready is crucial, and being firm in your decision is vital. Once you've successfully cancel Xfinity internet service, remember to return all rented equipment and settle any outstanding payments. Remember to verify your account closure and disconnection of services, retaining all documentation as proof. While this guide has hopefully provided you with a clear understanding of how to cancel Xfinity internet, it's always best to check the most current information on <a href="">Comcast Xfinity's</a> official website. Thanks for reading, and best of luck with your account closure process.


How long does it take to cancel Xfinity Internet service?

The cancellation process can vary in duration. It often depends on the cancelation method (online, over the phone, in person) and other factors such as customer service wait times. However, once your cancellation request is processed, disconnection of services usually happens within a few days.

Will I be charged an early termination fee if I cancel my Xfinity service?

If you're under a contract that includes an early termination fee (ETF) and you cancel Xfinity internet service before the end of that contract, you may be liable for this fee. You can find more details about this in your agreement or by contacting Xfinity customer service.

What will happen if I don't return my rented equipment after cancellation?

Comcast Xfinity may charge you for any unreturned equipment. It's important to return all rented equipment promptly after canceling your service to avoid these charges.

How can I confirm that my Xfinity service has been canceled?

After cancellation, you should receive a written confirmation from Comcast Xfinity. Additionally, you can verify the disconnection of services by checking your devices to ensure there's no active internet, cable, or phone service. If services remain active after confirmation of cancellation, you should contact Xfinity customer service immediately.


This is NOT an official website of Xfiniy Comcast but is the Official Site of (Marketing Partner). We may send updates to the mobile number/email ID registered with us. The content is for information purposes only and does not constitute an offer to avail of any service. Prices mentioned are subject to change without notice and properties mentioned are subject to availability. Images are for representation purposes only. The logos and images used on this website are the exclusive property of their respective owners and are protected under applicable copyright laws. Xfiniy Comcast does not claim any ownership or rights to these materials and they are used on this website solely for informational purposes.